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Chances are you’ve experienced the following: You’re with a small group of friends at a nice restaurant. Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
Maybe you’ve witnessed this behavior and found it unsettling. So what do you do? Do you sit idly by, thinking disparaging thoughts? Or do you call out the offender?
For years, I accepted ill-timed tech use as a sign of the times. Sherry Turkle, an author and professor at the Massachusetts Institute of Technology, diagnosed the situation succinctly: these days, “We expect more from technology and less from each other.”
I used to do nothing in the face of indiscriminate gadget use. Now, I’ve come to believe that doing nothing is no longer O.K. Staying silent about bad technology habits is making things worse for all of us.
Social Antibodies
Paul Graham, the famed Silicon Valley investor, has observed that societies tend to develop “social antibodies” — defenses against new harmful behaviors. He uses the example of cigarette smoking: smoking in public became taboo over the span of just one generation after social conventions changed. Legal restrictions played a part, but a shift in the perception of smokers — from cultured to crude — laid the groundwork for public support of smoking bans. Similarly, the remedy to screen indiscretion may be developing new norms that make it socially undesirable to check one’s phone in the company of others.
Like cigarettes, our personal technology use can become a bad habit. People enter a zone when they use their gadgets. Checking email or scrolling through Facebook can be intoxicating and disorienting. Tech makers design these products using the same psychology that makes slot machines addictive. The variable rewards built into apps make time pass quickly, and can make people oblivious to what’s happening around them. “Most people I know have problems with Internet addiction,” Graham wrote in 2010. “We’re all trying to figure out our own customs for getting free of it.” Ironically, despite his awareness, Graham has poured millions of dollars into addictive sites and apps, including Reddit and the gaming companies Machine Zone and OMGPop.
To be clear, I’m not pointing fingers. Like Graham, I am conflicted. My book, “Hooked,” is a how-to guide for building habit-forming products. I wrote the book in hopes that more companies could utilize the techniques used by Facebook, Twitter, and the like to make their products more engaging. However, the byproduct of making technology better is that sometimes it’s so good people can’t seem to put it down.
The trouble, as Graham points out, is that “unless the rate at which social …